Terms of Service

Nifield is operated by Andrew Nifield, sole proprietor, based in Spain (“we”, “us”). These terms apply to anyone who creates an account or uses Nifield (“you”, the business).

By creating an account or using the service you agree to these terms and to our Privacy Policy. If you use Nifield for a company, you confirm you may bind it.

Nifield provides an AI receptionist for your business: it answers phone calls, WhatsApp and Telegram messages, books appointments on a calendar you connect, sends reminders and follow-ups you switch on, and can publish a business page with your menu and take orders.

AI-generated answers can be wrong or incomplete. You are responsible for the business information you give it, for checking bookings, orders and summaries, and for anything you promise your customers.

Keep your sign-in email secure and your details accurate. You are responsible for what happens in your account, including what team members you invite do. Tell us at once if you think someone else got in.

New accounts start with a free trial with a limited number of AI replies and call minutes. Paid plans include a monthly allowance; extra prepaid credit rolls over. When the allowance and credit run out, she stops answering until you top up or the next billing cycle — messages still arrive in your inbox.

Plans renew automatically until you cancel; cancelling stops the next renewal. Fees are non-refundable except where the law requires otherwise. Prices may change with at least 30 days’ notice.

Accounts opened through a partner (for example VoiceCenter AI) may be billed by that partner under its own prices and billing terms; these terms still govern your use of the service.

Phone numbers we provide stay with us or our telephony provider; you may use them while your plan is active. Numbers on trials that are not converted, or on unpaid accounts, may be released 7 days after the trial or payment lapses, and released numbers cannot always be recovered.

You can link an existing WhatsApp number by scanning a code or entering a pairing code. This uses WhatsApp’s linked-devices feature and is not an official WhatsApp Business API: WhatsApp may limit or ban numbers it considers automated or spammy. You accept that risk; we cannot recover a number WhatsApp restricts. For business-critical numbers we recommend the official Meta route.

You must follow WhatsApp’s and Telegram’s own terms. Messages she starts (reminders, follow-ups, order updates) may only go to people who are your customers or agreed to hear from you, and anyone who replies STOP is never messaged again.

We provide the page, menu and order tools. You are the seller: you set the menu and prices, you are responsible for your products, food safety, licences, taxes, deliveries, cancellations and refunds, and for your relationship with your customers.

Payments (for example Yape, Plin, cash or card) go directly from your customer to you. We never receive, hold or refund that money and are not a party to the sale. Checking that a payment arrived before you prepare an order is your responsibility.

No unlawful, deceptive or abusive use. Outbound calls and messages are allowed only to existing customers or to people who gave consent: reminders and notifications to existing customers, follow-ups to people who gave you their number through your own forms or ads, and promotional messages only to people who gave prior express consent to marketing. No spam, robocalling without consent, harassment, or impersonating another business.

You are responsible for the laws that apply to your contacts and calls, including consent, do-not-call and call-recording disclosure rules. We may suspend accounts that break these terms or put the platform, other customers or phone numbers at risk.

You own your content and your customers’ data. You give us permission to process it only to run the service for you.

For personal data of your customers (callers, people who message you, people who order), you are the controller and we are your processor (GDPR Article 28). We process it only on your instructions — meaning to provide the service as you configure it — and: keep it confidential; protect it with appropriate security; use only the sub-processors listed in our Privacy Policy, telling you before adding new ones; help you answer your customers’ requests to access or delete their data; tell you without undue delay if we learn of a breach affecting it; and delete it within 30 days after your account closes, unless the law requires us to keep it.

Some of our providers are outside the European Economic Area (mainly the United States). Where data is transferred there, it is protected by the European Commission’s Standard Contractual Clauses or an equivalent safeguard.

You are responsible for having a lawful basis to collect your customers’ data and for telling them you use an AI receptionist where the law requires it.

You can stop using Nifield and ask us to close your account at any time. We may suspend or close accounts that break these terms, don’t pay, or create legal or security risk, and will tell you why where we can.

The service is provided “as is”. To the maximum extent the law allows, our total liability is limited to the fees you paid us in the three months before the claim, and we are not liable for missed calls or messages, wrong AI answers, lost orders or profits, or outages of third parties (telephony, WhatsApp, Telegram, calendars, hosting). Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. For material changes we will tell you by email or in the app before they apply; continuing to use the service after that means you accept them.

These terms are governed by the laws of Spain. If you are a consumer, you keep the protections of the laws of your country of residence.